Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
After your order ships, you will receive a confirmation email containing tracking information when tracking is available.
During product launches, sales, holidays, or periods of unusually high order volume, processing may take slightly longer.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout.
Estimated delivery times are provided for convenience and begin after your order has been processed. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
Shipping Locations
Shield Six currently ships to addresses within the United States.
We do not currently ship internationally.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before submitting your order. Contact us as soon as possible at info@shieldsixpro.com if you notice an error.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has been submitted.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Missing Packages
Once an order is transferred to the shipping carrier, delivery times are outside our direct control.
If tracking shows that your package is delayed, lost, or delivered but you cannot locate it, please contact the shipping carrier first and then email us at info@shieldsixpro.com. We will make reasonable efforts to assist with the investigation.
Shield Six Pro LLC is not responsible for packages stolen or misplaced after confirmed delivery. However, please contact us so we can review the situation and determine whether assistance is available.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order is damaged, defective, or incorrect, contact us within 7 days of delivery at info@shieldsixpro.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the issue and work to make it right.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or failure to retrieve the package, the customer may be responsible for any additional shipping charges required to resend it.
Contact Us
Questions about shipping may be sent to:
Shield Six Pro LLC
Email: info@shieldsixpro.com
Mailing address:
P.O. Box 323
Glenmont, NY 12077