Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, the item must be:
- Unused and unopened
- In the same condition in which it was received
- In its original packaging
You will also need to provide your receipt or other proof of purchase.
Used, opened, or partially used bottles are not eligible for return.
Starting a Return
To request a return, contact us at info@shieldsixpro.com.
Approved returns should be mailed to:
Shield Six Pro LLC
P.O. Box 323
Glenmont, NY 12077
Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.
If your return is approved, we will provide instructions for sending the item back. A return shipping label may also be provided when applicable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. Contact us within 7 days of delivery if your item is damaged, defective, or incorrect so we can review the issue and make it right.
When contacting us, please include your order number and photos of the item and packaging when possible.
Nonreturnable Items
We cannot accept returns for:
- Opened, used, or partially used products
- Gift cards
- Final-sale or clearance items
- Custom or personalized products
- Items that have been damaged after delivery
- Products returned without prior authorization
Please contact us at info@shieldsixpro.com with questions about whether your item is eligible for return.
Exchanges
We do not offer direct exchanges. The quickest way to receive a different item is to return the original item, if eligible, and place a new order after the return has been approved.
Refunds
We will notify you after we receive and inspect your return. If the return is approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are nonrefundable.
Contact Us
For return questions, contact:
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sixsquad@shieldsixpro.com.